FREQUENTLY ASKED QUESTIONS
“It is not the answer that enlightens, but the question.” – Eugene Ionesco. Let the enlightenment begin with these Frequently Asked Questions.
We know what you’re thinking. Well… more or less. Take a look at some of our most frequently asked questions to get the low down on how to work with us, work for us and other handy info.
WHAT TYPE OF BUSINESSES DO YOU WORK WITH? 🏥🏫🏢🏦
From manufacturing to healthcare and retail to entertainment, we help brands in all industries connect with their customers online. And our methods are as diverse as the industries we serve, including small business offerings, mid-market opportunities and brand and enterprise services. We work with forward-thinking brands who are dedicated to taking an innovative approach to their marketing journey with us.
CAN YOU TRAIN MY TEAM HOW TO DO THE WORK? 👩🏫
Yes! We’ll provide customized training and development courses tailored to your specific business goals. We will set you up with best practices, examples of content, photo prompts and plenty of time to ask questions and get feedback with quarterly power-hours.
HOW MUCH DO YOUR SERVICES COST? 🤑
It completely depends on the type of service you need. For example, a Social Plan might cost a couple hundred dollars while a website costs thousands. Once we know what your goals are, we’ll put together a retainer that outlines exactly what we will we do and for how much.
ARE THERE CERTAIN AUDIENCES YOU ARE ESPECIALLY GOOD AT TARGETING? 🎯
Millennial Moms, 3rd Generation Ag Men, Active Baby Boomers, or CEOs across the country – no matter what your ideal audience looks like or where they live, we have the ability to successfully target them. We combine the art and the science to successfully target the right people at the right time, with creative that encourages action.
HOW DO I KNOW IF YOUR AGENCY IS THE RIGHT PARTNER FOR OUR BUSINESS 👋
We believe in full transparency all of the time. We don’t mark up paid spend, you know exactly what you’re paying for, what strategy we’re using, you approve creative, we communicate often, and truly want to become an advocate for your business. There are a lot of things to weigh in choosing the right partnership for your brand. We pride ourselves on the human-first aspect of our business. As the trends and performance on these platforms change, we optimize your strategy and scope to maximize performance. We do not believe in the “place it and pray it works” method. If you’re looking for an active partnership, check out our dating profile.
I’M A STUDENT INTERESTED IN GETTING SOME DIGITAL EXPERIENCE? CAN YOU HELP ME OUT? 👨🎓
We’ve been looking for you! Let’s schedule a time to talk to see how we can add value to your journey. We’ve had some of the best interns in the business, they’ve gone on to work at agencies, internal marketing teams, big brands (Disney), non-profits and often have the opportunity to join our team full-time upon graduation.
HELP! I DON’T KNOW WHO HAS THE KEYS TO MY DIGITAL ASSETS. WHAT DO I DO? 🔑
If you’re on high alert because the person who manages your social assets is no longer with your team, we’re here to help you navigate this transition. It can be scary to feel locked out of your platforms, it can sometimes be a very timely process to reclaim your pages. Our team of experts is here to help you navigate your administrative access.
HOW WILL YOU KNOW WHAT TO POST ABOUT MY BUSINESS? 🤓
We hire the best creative nerds who come up with fun, engaging and trending content all based on your brand and goals. Your posts will inspire and motivate your audience. We blend original copy with eye-catching graphics, sharable pieces plus links back to your website. You approve it. We post it.
HOW DO I HIRE CHATTERKICK? 🙋♂️
Just call us! It all starts with that initial connection. Once we figure out what you need and how we’ll help, we’ll put together a contract that we’ll both agree to and sign. Then, we’ll get to work.
WHY SHOULDN’T I JUST HIRE A SOCIAL MEDIA INTERN INSTEAD? 👱♀️👱♂️
Social media management is a BIG job. We have at least four people working on your account at all times, a community manager to make sure your goals are met and track your results, a video content strategist to bring the ideas to life, a copywriter to add the words and a social media specialist to implement it all online. That’s a lot for one intern to do – and do successfully.
ARE YOU A FULL-SERVICE DIGITAL AGENCY? 🖥
You bet! With minimal guidance and your ultimate approval, we create, manage and promote your story using authentic content and social media campaigns. You’ll only need to devote a small time commitment to help us make your social goals a reality.
DO I HAVE A DEDICATED POINT OF CONTACT ON THE CHATTERKICK SQUAD? 🙌
Our partner relationships are the most important factor in our business. We have Customer Success Specialists that are the magicians who keep the show alive for our social retainer and project partners. They get to know your team, your business, and your goals like a seamless extension of your brand. You’ll also be in contact with a lot of our team members during your journey with us, one of the benefits of working with our agency is you hire more than 7 people who work on your partnership.
I’M WORKING WITH ANOTHER AGENCY BUT HAVE NO IDEA HOW TO HOLD THEM ACCOUNTABLE. HOW CAN I TELL IF THEY’RE DOING A GOOD JOB ON OUR BEHALF? ✅
Transparency is key! We suggest partnering with Chatterkick for a Social Plan to see how one of your platforms stacks up to industry benchmarks, a full Strategy & Discovery Plan to see if there are opportunities or efforts being missed, or to bring us in for a Creative Ideation session to inject some inspiration into your creative strategies.
I’D LOVE TO PARTNER WITH CHATTERKICK, BUT I WANT TO EVENTUALLY BRING OUR EFFORTS IN-HOUSE. YOU STILL GAME TO SET US UP FOR SUCCESS? 👍
Our mission is to provide value to any business who is committed to the journey, dedicated to growing their business, and is willing to learn social best practices. Sometimes success looks like incrementally growing bottom-line results but we also know that training ourselves out of a job can also help add extreme value for a business. We create a custom training program to help you develop your internal team as we transition efforts to your team.