COVID-19 (CORONAVIRUS) RESOURCES
Connecting with your community on social media during the COVID-19 (Coronavirus) outbreak.
There are a lot of unexpected challenges in every industry right now. We wanted to dedicate this page to support you by sharing resources and value around remote work, social media’s role in your Public Health Disaster plan, free tools, and communication templates that we’ve found helpful so far. Know that we’re here to help support you and your business during this outbreak. We will continue to add to this page as new resources become available.
This list was last updated on March 18, 2020
Crisis Communication Resources
We’re all working together to keep people safe and informed about the COVID-19 outbreak. Here are some resources that can help you continue communication with your customers and employees throughout this journey.
Free Remote Work Tools
There are a lot of companies committed to helping businesses out during this time. These are some of the tools that may come in handy if you’re setting up a remote infrastructure for the first time. If you need help setting up a remote environment text or email Kelsey Martin. (308) 380-9985 or kelsey@staging.new-chatterkick.flywheelsites.com.
Tips for Newbies To The Working Remote Game
While remote work is the norm for the majority of team members at Chatterkick, others are being asked to suddenly make the jump to a 100% remote environment. Here are some simple pointers and tips from our team who are accustomed to the remote game. If you need advice on working remotely, please reach out to one of our Chatterkick team members.
COVID-19 Impact Grants
New grants and financial support are being developed quickly to support organizations during this economic and health crisis. Here’s what we found so far. If you need advice on applying for these grants, please consult your business advisor. Our resident CFO is also available to help answer any forcasting and finance questions as best she can! You can email her at kelsey.bailey@staging.new-chatterkick.flywheelsites.com.
Crisis Communication Resources
We’re all working together to keep people safe and informed about the COVID-19 outbreak. Here are some resources that can help you continue communication with your customers and employees throughout this journey.
Templates And Tools
Here’s a really cool tool from Fingerprint for Success to determine your remote communication style. Take the quiz!
Know which assets you have and who has access. Here’s a free template to keep track.
Download this easy checklist to follow to check your social relevance during COVID-19.
Scroll to page 44 of Facebook’s Communication guide. It covers Crisis Response Tools you can leverage through the platform. Leveraging instant-reply, Messenger, WhatsApp and Facebook LIVE can come in clutch.
Use visuals to explain the purpose behind social distancing. This is the best graphic we’ve found.
HBR put together examples from Target, JetBlue, Tylenol, and other major brands to break down communication templates.
Sprout Social shares strategies on what to do right now as you navigate through a global crisis on social media.
Twitter is sharing updates on their continuity strategy during COVID-19
Good To Knows
When communicating, beware of Virtue Signaling. It’s when you express values but don’t take any action to support those values.
Free Remote Work Tools
There are a lot of companies committed to helping businesses out during this time. These are some of the tools that may come in handy if you’re setting up a remote infrastructure for the first time. If you need help setting up a remote environment text or email Kelsey Martin. (308) 380-9985 or kelsey@staging.new-chatterkick.flywheelsites.com.
Communication Tools
Google is expanding features through July 1st. Hangouts is great for large meetings and live streaming.
Mailchimp is making standard accounts FREE for eligible public service organiations. Local governments, schools, healthcare providers, and nonprofits.
Adobe Connect is free until July 1st for meetings up to 25 participants. This is a web conferencing platform.
PandaDoc is making its eSignature product free! This will come in super handy for those going to teleheatlh or making their paper doc process completely remote.
8X8 has free video meetings available without downloads or registration.
RingCentral is offering educators, health care providers, and nonprofits three months free. This is the phone, SMS, meeting software we use.
GoToMeeting and LogMeIn created Emergency Remote Work Kits for front-line service providers, including eligible healthcare providers, educational institutions, municipalities, and non-profit organizations, as well as any current LogMeIn customers. They include remote meetings/hosting, remote desktop, and support.
Cisco is offering the free version of WebEx that will allow 100 meeting participants and has added toll-free dial-in features with a 90-day license for businesses that are not already customers.
Zoom continues free commitment during the outbreak.
Loom Pro is free for educators. It’s a video recording and screensharing platform that makes creating and sending videos super easy.
Adobe is giving Creative Cloud free to educators and students.
Task Management Tools
Microsoft is offering 6-months free of Microsoft teams. This is a communication and collaboration platform.
Box is offering 3 months free of secure file sharing and collaboration platform. This is for their business plan.
1Password is giving 6 months free to business accounts. This is a secure password sharing software.
Teamwork is sharing three free months to help you project manage, chat, and work remotely. This is the task management and chat system we use.
Trello is an AMAZING task management tool. It’s free version will work just fine!
Box.org helps nonprofits with cloud storage.
Tips for Newbies To The Working Remote Game
While remote work is the norm for the majority of team members at Chatterkick, others are being asked to suddenly make the jump to a 100% remote environment. Here are some simple pointers and tips from our team who are accustomed to the remote game. If you need advice on working remotely, please reach out to one of our Chatterkick team members.
Tips For Working Remote
Set a start time and an end time. We know that everything may seem chaotic during this outbreak, but try to set a new routine. Even if your new routine is work while your kids eat lunch, nap, or after they go to bed.
So, we hate to say it but… get up, get ready, and dress as if you’ll run into a client, customer, etc. We promise this will help you feel refreshed every day. Working at home can feel mundane after three days.
Stay connected! Take breaks to chat, talk on the phone, jump on FaceTime/conference videos even if it’s just for five minutes. Remote work can get lonely or crazy, depending on who you’re living with. ?
That reminds us. Nonverbal messages can sometimes feel attacking. Don’t sweat the text, email, and chats. If they feel tense or angry, chances are they were fired off in a seconds notice. Jump on the phone if you want to make sure wires don’t get crossed.
Be mindful of your co-worker’s times. It’s easy to get wrapped up in chatting and stopping workflow by interruptions. Set one-on-one times to block your day.
Boundaries! Make a workspace and try to keep your work there. During isolation, your home becomes your work and play. Don’t let work spill over into every area of the house. “Go home” when you’re done for the day, even if it means closing the office door and walking to the living room.
Take breaks just to get up and walk around! Our team is going to be doing scavenger hunts while we’re working remotely, to keep engaged, get some energy, and get active. Make a DIY standup desk.
Over-communicate. Speak up if you’re struggling. Remote work isn’t for everyone. You may have a new found love in remote work, but if you’re not digging it, remember this is temporary!
LinkedIn opened up 16 learning courses on staying productive while working at home. Give them a view if you get stuck!
COVID-19 Impact Grants
New grants and financial support are being developed quickly to support organizations during this economic and health crisis. Here’s what we found so far. If you need advice on applying for these grants, please consult your business advisor. Our resident CFO is also available to help answer any forcasting and finance questions as best she can! You can email her at kelsey.bailey@staging.new-chatterkick.flywheelsites.com.
Financial Assistance
SBA Paycheck Protection Program that helps businesses keep their workforce employed during the Coronavirus (COVID-19) crisis.
Facebook is offering $100M in cash grants and ad credits for up to 30,000 eligible small businesses in over 30 countries where we operate.
Check to see if your state has make their unemployment insurance more flexible. US Department of Labor announced new guidance.
Check to see if your state has make their unemployment insurance more flexible. US Department of Labor announced new guidance.